Every new organization starts with a free trial, so you can try FieldPix with your real crew before paying anything. The trial length is shown in the app and on the Billing page. We don't charge you during the trial, and nothing renews into a paid plan unless you choose one.
Plans are billed monthly in advance: Starter is $49.99 per month for up to 5 team members, and Pro is $99.99 per month with unlimited team members. Applicable sales tax is added at checkout where required. There are no setup fees, per-photo fees or storage fees.
You can cancel at any time. Cancelling stops the next renewal; you keep full access until the end of the month you've paid for. We don't give partial refunds for the unused part of a month, except where the law requires it.
We refund in full when something went wrong on our side: a duplicate charge, a charge after you cancelled, or a charge for a plan you didn't choose. Email support@fieldpix.org within 60 days of the charge and we'll fix it, usually within 5 business days. Refunds go back to the original payment method.
If we raise a price, we tell you in advance and the new price only applies from your next renewal, so you can cancel before it takes effect.
A subscription bought in the FieldPix iPhone or iPad app is billed by Apple, and Apple decides refunds for it. Request one at reportaproblem.apple.com. You manage or cancel an Apple subscription in your Apple ID's subscription settings, at least 24 hours before it renews.
Card payments your clients make through FieldPix go to your own Stripe account; the sale is between you and your client. Your admins can refund a client payment from the project's Payments card. When a card payment is refunded, FieldPix's 1% platform fee on it is refunded too; Stripe's own processing fee follows Stripe's terms. Cash, checks and other payments you record by hand carry no fee and are refunded outside FieldPix.
Questions about a charge? Email support@fieldpix.org with the email you sign in with and the date of the charge. FieldPix is operated by Los Gatos Taxi Innovators LLC, New York, USA.
This policy works together with the Terms of Service, Section 4.